Frequently Asked Questions


Please call Customer Service at 1-877-518-9339 and they will be happy to help you.

This varies from utility to utility. Once you have enrolled, you may see the switch as early as your next bill.

Some old versions of Internet Explorer are not supported by the website. If you are having issues going through the enrollment process we recommend you update your browser or open in Firefox or Google Chrome. You can also call Customer Service on 1-877-518-9339

We are still able to help you and possibly get you a far better rate. Call a City Power and Gas representative at 1-877-518-9339 with a copy of your bill and see what options they might have for you.

Call your utility or go online to your utility website and get your account data or view or print a copy of the bill. You need your account data to enroll.

All you need is a copy of your bill or account number. If you don’t have a copy you can go to your utility website and locate it quite easily.

No. We are an authorized energy supplier in your state. We are also not a broker.

Once you have completed your online enrollment, we will send you a welcome email with download links to your documents. Please check your junk or spam filters for the email and if you haven’t received it after a few hours please call customer service at 1-877-518-9339.

We want to hear it if you’re unhappy. Call our US based customer service and they will do their best to handle any concerns.

That’s ok. Contact our customer service so we can help you and look at your options.

Most of the time you can but it depends on your utility. Please continue with your enrollment and we will let you know if there are any issues.

We want to know if you are having problems enrolling or your experience with this site. Email us at

You will receive one bill from your utility. You will see City Power and Gas listed as your supplier and that is how you know you are receiving our low rate.

Gross receipt taxes are included in our rate but you still have to pay the normal state sales tax for your area.

A variable rate is a rate that changes on monthly basis based on the fluctuating energy market just like you receive now with your utility. Our variable agreement is month to month with no cancel fee. Some customers stay on variable and move to a fixed rate with City Power and Gas when they feel ready. We are happy to help.

After twelve months, we will automatically review your usage for the previous twelve months and pay 2% of your annual supply charges back to you. We will do this for both your gas and electricity bills.

Please call customer service at 1-877-518-9339 and our customer service staff will fix it.

The email is sent almost immediately. Please check your spam or junk folders for an email from If you still have not received it please call customer service at 1-877-518-9339.

Yes, we offer 3,6,9 and 12 month fixed rate plans for customers who are looking for price protection.

You don’t have to enroll to see your options. It all starts with your zip code and from that we can give you some choices. If you like what you see, you can continue with the enrollment. You will receive an email after to confirm your choices are going to be applied from your next meter reading. Click Here to start

Yes, We are an authorized supplier registered with the PSC.